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Frequently Asked Questions

Do your products stand out for their uniqueness and quality?

Yes, absolutely! We handpick each item in our collection to ensure it meets our standards for quality, functionality, and style. You'll find that our products feature unique designs and are built to last.

If I enter my email address, will you sell my information?

We do not sell any customer information. Your email address is used exclusively for follow-ups and to send you newsletters about our promotions and discount coupons.

How long will it take for my items to arrive?

After you order, we need time to process, pack, stamp, and send it to the shipping company, which usually takes 1-2 business days.

The delivery time varies depending on your location:

USA: 6 - 10 business days

UK: 6 - 15 business days

Canada: 6 - 15 business days

Australia: 6 - 15 business days

Europe: 6 - 15 business days

Other countries: 10 - 20 business days

🌱 We have partnered with a delivery service that offers CO2-neutral shipments. We believe it is our responsibility to consider the environment. By opting for slower delivery, we reduce our carbon footprint by 30%. To make up for the extended delivery time, we offer free shipping on all orders, all year round.

Will I (the customer) have to pay customs?

In most cases, you won't have to pay customs fees, but this can vary depending on your location. While we cover your shipping fees, including shipping insurance, you are responsible for any customs duties required by your country's regulations.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange.

What if I have a question about a product or need assistance with my order?

We're here to help! Our dedicated customer service team is available to assist you with any questions or concerns you may have. You can reach out to us via email at support@thecoconuthome.com, and we'll be happy to provide you with personalized assistance.

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